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22 February 2022 | Case Study

Case Study: Flexible Working Arrangements at L’Oréal Indonesia

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Summary

The case study explores the context of women and work-life balance at L’Oréal Indonesia and the opportunity that existed for change regarding flexible working arrangements.

The case study goes on to explore the key actions taken to put in place these flexible working arrangements, including taking a staged approach; putting in place supporting HR processes and practices; as well as consulting with employees.

 

Contents

 

  • Challenge
  • Opportunity for Change
  • Actions to Promote Flexible Working Arrangements at L’Oréal Indonesia
    • A staged approach to implementing a flexible working policy
    • Supporting HR processes and practices
    • Employee Consultation
    • Flexible Working During the COVID-19 Pandemic
  • Outcomes
    • Improved Work-Life Balance
    • Enhanced Adaptability
    • Improved Productivity
  • Moving Forward

Highlights

  • The flexible working arrangements put in place by L’Oréal Indonesia were driven by employee feedback, particularly from female staff who found the lengthy commute to the Jakarta offices had an impact on their work-life balance.
  • This made L’Oréal Indonesia the first country office to implement a flexible working arrangement policy among the L’Oréal group and in 2017, in recognition of the pioneering initiative by L’Oréal Indonesia, the global management encouraged all subsidiaries in all countries to implement a flexible working policy.
  • The implementation of the flexible working arrangement policy has not only had a positive impact on employee work-life balance, but also increased engagement and productivity.

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