25 April 2023 |

Advancing Workplace Gender Equality at Teleperformance Philippines



The case study examines the efforts made by Teleperformance Philippines in promoting workplace gender equality. Published by the Philippine Business Coalition for Women Empowerment (PBCWE), it explores how Teleperformance has implemented initiatives such as flexible work arrangements and specialized training programs to support its female employees. The study also highlights Teleperformance’s gender-sensitive policies in recruitment, reward systems, and career progression.

The case study identifies key factors that have driven change and improvements in workplace gender equality at Teleperformance, including sustained leadership commitment, a defined company strategy, motivational awards, trusted local technical support, gender equality data and analytics, and knowledge and skills development.

Despite the progress made, the report acknowledges challenges that remain in achieving long-term gender parity, including the need for further investment in education and training, increased collaboration between management and employees, improved access to childcare resources, and greater representation of women in leadership roles.

Table of Contents

Executive Summary
Engagement with the PBCWE
Early Changes
Key Drivers of Change
Country Context
Company Background
Engaging on Workplace Gender Equality
Assessing TP’s Workplace Gender Equality
TP’s GEARS action plan to improve Workplace Gender Equality and women’s inclusion
Delivering Change and Impact
Enhanced understanding of Workplace Gender Equality
Establishing Workplace Gender Equality and ASH training as mandatory courses
Improved Workplace Gender Equality planning
Changes in knowledge and skills amongst key leader
New policy and practices to promote accountability on Workplace Gender Equality Error! Bookmark not defined.
Gender sensitive promotion, recruitment, and selection processes
Workplace Gender Equality Drivers of Change
Sustained leadership, commitment and accountability
Defined company strategy to promote gender equality
Motivational awards
Gender equality data, insights, and analytics
Gender equality knowledge and skills
Conclusion and Lessons
List of Figures and Tables

This case study was originally published on the PBCWE website.

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