25 April 2023 | Case Study

Advancing Workplace Gender Equality at Teleperformance Philippines

Workplace Gender Equality

Summary

This case study examines the experience of the business process outsourcing company Teleperformance Philippines (TP) in improving workplace gender equality (WGE) as part of their engagement with the Philippine Business Coalition for Women Empowerment (PBCWE). It draws on qualitative and quantitative secondary sources and primary data from interviews and focus group discussions with TP and PBCWE. Early indications of WGE improvements were observed within the company, following the adoption of recommended actions from its Gender Equality Assessment Results and Strategies (GEARS) assessment conducted from December 2021 to February 2022.

Highlights

  • TP’s engagement with PBCWE and GEARS has: (i) enhanced staff understanding of WGE concepts, issues, and approaches; (ii) established WGE and anti-sexual harassment (ASH) training as mandatory courses for all staff; (iii) improved WGE planning; (iv) improved leaders’ accountability, skills, and knowledge, and (v) facilitated the development of a gender sensitive approach to promotion, recruitment, and selection processes to overcome bias and promote gender equality.
  • Key factors that have driven change in WGE policies and practices at TP include: sustained leadership commitment and a defined company strategy at the global and country level; motivational awards from external organisations; and trusted local technical support through PBCWE, which improved TP’s capacity to generate gender equality data and analytics, and motivated further staff training on WGE issues.
  • While these initial gains are remarkable, long-term changes to policies and practice are a work in progress, and TP must continue to capture impact and demonstrate the benefits of WGE to their organisation.

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Published by: Investing in Women, PBCWE

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