Coronavirus research: Work behaviours
The COVID-19 pandemic has had a huge impact on the global economy, and businesses and communities around the world are feeling the effects of the economic fallout.
GlobalWebIndex, a market research company, keeps track of these effects across different sectors through a focused content series. This whitepaper explores how COVID-19 has changed the way people work, and how equipped businesses are for a fully remote workforce, what challenges and rewards employees are experiencing while working from home, as well as what support they need to boost productivity levels. The statistics in this report are from a GlobalWebIndex April 2020 custom survey among 2,201 (U.S.) and 1,591 (UK) internet users aged 16-64.
- Staff have borne the brunt of company actions mitigating against the coronavirus.
- Compared to the other generations, baby boomers are the most likely to report their company has made the decision to furlough or make redundancies for at least some of its staff. Gen X, on the other hand, are four times as likely as boomers to say their employer has asked staff to take a pay cut
- The measures taken by businesses vary strongly by industry. The industry perhaps most-hit by the outbreak – hospitality and travel – has been over twice as likely as other industries to make staff redundant at this time
- There’s never been a better time for remote working. More than half of the respondents reported that the company they work for is equipped for a fully remote workforce, with just under a quarter saying it’s very well equipped.
- Technology isn’t enough – education is key for maintaining a fully remote workforce. The fact that over half of employees currently working from home have received some kind of training or resources to help them with the transition demonstrates just how important clear guidance has been in this process.
- By sector, it’s again the office-based industries (marketing, finance, tech) who are the most likely to have put policies and training in place to prepare their employees for remote working.
- High level of support is key for a productive remote workforce
- Along the same lines, the bigger the company, the more likely employees are to require further operational support in terms of home equipment and communication tools – with employees working for enterprises scoring significantly higher for these factors than those employed by smaller businesses.
- Millennials, despite being the most likely to want more company transparency and well-being support, are generally the least likely to expect more from their employers. Often imagined as a group of working professionals, their jobs are more likely to fall within the category of jobs best suited to remote working practices.
- Although challenging, WFH can be rewarding.
- Together, email communication and collaboration tools drive productivity at home. Collaboration tools are currently the focus of much discussion around remote working practices, and data shows that many workers view them as an essential resource for working productively at home.
- KEY INSIGHTS
- CORONAVIRUS COMPANY ACTIONS
- CORONAVIRUS COMPANY ACTIONS BY INDUSTRY
- READINESS FOR REMOTE WORKING
- READINESS FOR REMOTE WORKING BY INDUSTRY
- WFH: TRAINING/POLICY
- WFH: LOGISTICAL ISSUES
- WFH: LOGISTICAL ISSUES BY INDUSTRY
- WFH: CHALLENGES
- WFH: CHALLENGES BY INDUSTRY
- WFH: SUPPORT
- WFH: SUPPORT BY INDUSTRY
- WFH: BENEFITS
- WFH: BENEFITS BY INDUSTRY
- WFH: EMAIL COMMUNICATION
- WFH: COLLABORATION/CHAT TOOLS
- WFH: CONFERENCE TOOLS
- WFH: SOURCES OF INFORMATION
- WFH: SOURCES OF INFORMATION BY INDUSTRY
- WFH: POST-OUTBREAK
This report was originally published on the GlobalWebIndex website.